Balans

Reviews about Balans

• 1 / 5

  By Dee Nice
  Horrible service! This place has declined to the service you'd expect Denny's as it specifically relates to Management (the tall gentleman that works there). I had the pleasure of being served by our very nice waitress LuLu; however, I made a brunch reservation for 11am on Sunday, days in advance...only to get a VM from the Manager that morning at 9:45am rudely informing me that they were too busy, cancelling my reservation and I would be treated as a walk in. I realized the message was left later that day. What is the point in making a reservation if it is not honored. I get the to restaurant just before 11am and give them my name and reservation details (mind you, I was told I was being "checked in" and my table would be ready - had not heard the VM message at this time). Breakfast was okay, as soon as I paid the check for me & my client the Manager rudely tells me we have to hurry up and leave cause he needs the table. Seriously? I spend my money, barley spend an hour at the table and seconds after I pay you rudely rush me out the door??!!!! To make matters worse, later that day I get an email that my "reservation on OpenTable" was cancelled. I called the restaurant and asked how a reservation that I completed, could be cancelled. The lady who answered the phone apologized and agreed to correct the reservation to ensure that I received my 100 point for the booking; however, days later and nothing has been corrected and the piss poor and rather unprofessional service still annoys me. I use to love this place and was an avid supporter when I lived in Miami and ALWAYS made sure I visited every time I came home with friends or by myself. My tabs are not cheap, easily with friends I run over a hundred dollar tab. No worries, I will take my business elsewhere and encourage others to do the same. It would be nice if Manager's working were professional, had manners and were not running around like the place was on fire knocking things over and bumping into people.
  July 26, 2016